PetRepair Ltd, trading as Pet Repair Vets (“We”), are committed to protecting and respecting your privacy.

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This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By engaging with our Practice to provide veterinary services or visiting our website www.petrepairvets.com, you are accepting and consenting to the practices described in this policy.

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For the purpose of the EU General Data Protection Regulation 2016/679, the data controller is PetRepair Ltd, 94 Park Grove, Barnsley, S70 1QE.

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Information categories we may use

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We may collect and process the following data about you:

• your name

• your address

• your e-mail address

• your phone number

• your financial information, including bank details and insurance information

• your photograph

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• Information you give us. You may give us information about you by filling in forms on our website www.petrepairvets.com or by corresponding with us by phone, email, face to face in the practice, or otherwise. This includes information you provide when you engage us to provide the services described in our Terms and Conditions, register to use our website, subscribe to our service, participate in discussion boards or other social media functions on our website, enter a competition, promotion or survey and when you report a problem with our website. Your information will be stored and processed in the UK.

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• Information we collect about you. With regard to each of your visits to our website we may automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our office.

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How we use your personal information

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We process your data to provide the services and products defined in our Terms and Conditions. Our legal basis for processing this data falls into one of the following categories:

• To enable us to form a contract with you to provide services.

• To serve our legitimate business interests – such as processing a payment or sending you a vaccine reminder.

• Where we have your consent – such as for marketing (see GDPR specific information below for more details).

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We may share the information about you defined above with certain categories of third parties, to enable us to provide the products and services defined in our Terms and Conditions. These include:

• communications partners who help us communicate with you

• indemnity providers (The Veterinary Defence Society)

• other professional and legal advisors

• debt recovery agencies

• referrals to other vets or specialist clinics and laboratories, or other providers who support us in providing veterinary services to your pet

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Where we share your information with third parties, we ensure they only receive the information they need to fulfil their services to us. We have data processing agreements in place which define how they use your data, how to protect it and what to do when our relationship with them is terminated.

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We will retain information about you for as long as we have a legitimate business interest to do so. After this your information will be securely destroyed where possible or at least anonymised where destruction is technically impossible.

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Securing your information

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We understand the importance of keeping your information safe and secure, and we use a range of technical and organizational measures to achieve this. We only allow access to your information to those who have a legitimate business need to do so, and under strict confidentiality. We have processes in place to deal with potential breaches to information security, and these include communication to you and our regulators where we are legally required to do so.

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Your Rights

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Under the GDPR you have the following rights over your information:

• To fair processing by us of your information – we have to be clear and transparent about what we do with your information.

• To access, correct, update, or request that we stop processing or delete your information.

• To exercise these rights please contact our reception team or Practice Manager.

• To opt out of marketing communication – please see the GDPR page on how to do this and the categories of communication we use.

• To withdraw your consent for processing where we rely on your consent to process your information.

• To complain about our collection and processing of your information – you can do this via the ICO at the following link www.ico.org.uk/concerns

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You have the right to demand access to your personal data

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You have the right to demand confirmation that we process your data, to receive a copy of your data, and you any other information about how and why we process your data.

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You have the right to demand that your personal data is corrected

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You have the right to request that we rectify your personal data if it is incomplete or inaccurate.

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You have the right to demand that we delete your personal data

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In some circumstances, you have the right to demand that we delete your personal data unless there is a reason for us to continue processing it. This right applies if we have no further use for your data, if you rescind your consent for processing particular categories of your data, or if you oppose the manner in which we process your data.

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You have the right to demand that we limit the processing of your data

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You have the right to demand that we limit processing of personal data we hold about you.

This right applies when:

• You think the data is incorrect.

• The processing is illicit, but you prefer us to cease processing rather than delete your data.

• When we no longer need to use your personal data for the purpose for which it was collected, but it is still required for the fulfilment, exercise or defence of rights in court or for legal purposes.

• You want to check that our legal basis for processing the data does not impact your rights.

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You have the right to oppose our processing of your data

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You have the right to oppose our processing of your personal data if our legitimate interests impose on your rights and freedoms in law.

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Additionally, you have the absolute legal right to oppose our processing of your data if we are doing it for the purposes of direct marketing.

You have a right to rescind your consent

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Where we process your personal data with consent as our legal basis for processing, e.g. for direct marketing, you have the right to withdraw that consent at any time. We provide opt-out instructions in our communications.

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If you contact us to exercise any of these rights, we may ask for information about you to positively identify you and verify your request is valid.

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You can contact us at info@petrepairvets.com.

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GDPR

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With new GDPR regulation that came into force since 25th May 2018 we need to ensure you are happy in the way in which we communicate with you. We now have 7 different categories that form the basis of our client communication, so we can be specific in what we do and don’t send you.

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Legitimate Business Interests

• Vaccine Reminders

• Parasite Treatment Reminders

• Appointment Reminders

• Health Check Reminders

• Reviews and Surveys

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We deem these categories as legitimate business interests. This means we think they are critical for us to provide you and your pet the best possible healthcare service.

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Marketing Categories

• Pet Care Advice

• Offers and Promotions

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These marketing categories keep you and your pet up to date with offers and promotions relating to your pet and the practice.

For each of the above you can choose to be contacted by email or SMS (or both) or not contacted at all.

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How do I review and change my communications preferences?

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To review your communications preferences please contact the practice via phone (01226664826), or by email (info@petrepairvets.com).